SHIPPING POLICY

I greatly appreciate your support and patronage. We strive to provide the best possible service to ensure your orders are handled with care and delivered to you promptly. To maintain transparency and clarity regarding our shipping process, we want to inform you about our third-party shipping services and the responsibilities involved.

Third-Party Shipping Services:

We utilize third-party shipping vendors to efficiently handle the packaging, shipping, and delivery of your orders. These established carriers are experts in their field and help us ensure that your products reach you in the best possible condition.

Errors, Breakages, and Undelivered Packages:

While we take every precaution to pack your items securely and accurately, errors, breakages, and undelivered packages may still occur during the shipping process. In such cases, please note the following:

  • Errors: Any order processing errors should be reported to us as soon as possible. We will do our best to resolve the issue promptly and provide a satisfactory resolution.
  • Breakages: In the unfortunate event that your package arrives with damaged items, please contact us immediately. We may request supporting evidence (e.g., photos) to facilitate the resolution process.
  • Undelivered Packages: If a package is marked as undelivered, returned to sender, or lost during transit, we will assist you to the best of our abilities in tracking and locating the package. However, resolution and redelivery will be subject to the policies and procedures of the third-party shipping vendor.

Client Responsibility:

We kindly ask for your understanding and cooperation in handling issues related to errors, breakages, and undelivered packages. It is the responsibility of the client to coordinate with the third-party shipping vendor to address these matters, as they are beyond our control once the package has been shipped.

Vendor Contact Information:

To expedite the resolution process, we will provide you with the contact information for the third-party shipping vendor handling your order. Please reach out to them directly for specific inquiries or concerns related to shipping and delivery.

Thank you for entrusting The Denine Company with your order. We value your satisfaction and will continue to work diligently to provide you with quality products and reliable service. Your support is vital to our business, and we are here to assist you throughout your shopping experience.

If you have any questions or require assistance, please do not hesitate to reach out to our customer support team.

ALLERGY DISCLAIMER

The Denine Company assigns priority to the safety and overall satisfaction of our clients. I understand that many of you are on medications or may have allergies and sensitivities to ingredients used in our formulated products. In an concerted effort to make sure you have the necessary information to make fully informed decisions, please be sure you do your best to do the following:

1. Ingredient Review:
It is essential to thoroughly review the list of ingredients for each skincare product you plan to use. Individuals with known allergies or sensitivities should exercise extra caution and consult with your healthcare team if uncertain about specific ingredients.

2. Allergen Information:
Our products may contain raw materials that may be contraindicated in use with certain medications or therapies. If you have allergies or are sensitive to any of these allergens, please exercise extreme caution.

3. Patch Test:
Before using a new skincare product, we strongly recommend conducting a patch test. Apply a small amount of the product to a small area of your skin, such as your forearm. Wait for 24 hours to check for any adverse reactions, such as redness, itching, or irritation. If you experience any adverse reactions, discontinue use immediately.

4. Personal Responsibility:
The decision to use our skincare products rests with you, the consumer. By purchasing and using our products, you acknowledge that you have reviewed the ingredients, allergen information, and have conducted a patch test if necessary. Your health and safety are of paramount importance.

5. Liability Limitation:
The Denine Company shall not be liable for any adverse reactions, allergies, or sensitivities that may occur from the use of our skincare products. While we strive for the highest quality and safety standards, individual reactions may vary.

7. Contact Us:
If you have any questions, concerns, or require additional information about our skincare products, ingredients, or allergen information, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your skincare experience is safe and enjoyable.

Thank you for choosing for your wellness needs. Your well-being is our top priority, and we are dedicated to providing you with products that enhance your beauty and overall wellness.

PREGNANT CLIENTS

While our products are formulated with clean ingredients, please seek the advise of your OB-GYN before curating your rituals.